MiCloud Contact Center from Mitel

Greater flexibility and more reliability

Without the right tools, the modern call center can be a chaotic place. Skills routing. Resource optimization. Customer interactions coming in on every channel from call and email to chat and social media. Fortunately, there’s a tool that can help you impose order on the chaos and gain new efficiencies in the process. It’s MiCloud Contact Center from Mitel.

With MiCloud Contact Center, you get the full benefits of our call center platform hosted in the cloud for greater flexibility, more reliability and lower costs.

It lets you free up resources, enhance the quality of the service you deliver and work smarter. And it comes complete with interactive voice response (IVR), automatic call distribution (ACD) and a host of productivity-boosting apps to make your call center an even more valuable asset for your organization.

MiCloud Enterprise With Mitel MiCloud Enterprise, you can get all the tools you need for Fortune 500 voice telephony, collaboration tools, conferencing, and much more hosted in the cloud. We manage it. So you can get back to your business. With reduced I.T. expenses and headcount for everyday operations there will be no more endless hardware upgrade cycles and no more outdated software. But most of all, MiCloud Enterprise provide seamless communications anywhere, any time on any device.